Warranty & Service

Welcome to Our Warranty & Service Hub

At California Pools & Landscape, we’re dedicated to protecting your investment long after the final tile is set with our industry-leading warranties. Here, you'll find everything you need — from warranty details and owner’s manuals to essential product resources — all in one place because your peace of mind is just as important as your pool time.

Submit a Claim

For the most efficient resolution, please complete the form below and include photos of the issue. This allows our Warranty & Service team to quickly review your request and determine the next steps. Once submitted, we will typically respond within 1 business day. Thank you for trusting California Pools & Landscape and we look forward to assisting you!
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    Pool Startup & Warranty

    Our commitment doesn’t end when construction does—it’s just the beginning. We pride ourselves on building not just beautiful backyards, but relationships. Long after your pool is complete, we’re still here—providing support, service, and peace of mind. Our Sales Manager, Brian Magrath, walks you through every step of our Start Up & Warranty process. Because at California Pools & Landscape, you’re not just another project—you’re part of our pool family.


    Q: How do you learn about your pool and what is required of you?

    When the Service Coordinator reaches out to schedule the startup, they will also discuss setting a date and provide a window of time to meet with you to show you how to work and maintain your pool.

    This is a good opportunity to ask any questions you may have or to go over expectations about how equipment works and what you need to know about how to maintain your investment

    Q: How long from the Interior installation until the pool is started up?

    This depends on the type of interior and size of the pool. Most average size pools will be filled within 2 days. Larger pools may take longer.

    Q: What do I need to have on hand for maintaining my pool?

    Initial Startup chemicals and equipment will be provided for you at the time of the Mechanical Startup. We will test your water and will adjust Calcium levels along with other chemical levels such as pH, Alkalinity, Conditioner (or stabilizer). We deliver a chlorine floater and provide a small bucket of 3” chlorine tabs.

    It will be important for you to know that from this point forward, you will be responsible for maintaining your chemical levels. We will provide you with information during your orientation on how to best do this.

    Q: What if my pool is a salt pool?

    The Service Technician will start up the pool with chlorine tablets. We will not add salt to the water until the pool has been running for 30 days. The Service Coordinator will schedule a return trip to add salt and start the salt cell after this period of time.

    Q: How long is my pool equipment warranty?

    California Pools & Landscape has an industry leading warranty program. Please refer to your contract where these warranties are clearly and specifically identified.

    Q: When do my warranties begin?

    The swimming pool warranty begins at substantial completion. This is defined as when the pool equipment is started up. Any repairs needed at that time would be made under your specific warranty.

    This would include, but not be limited to:

    1. Equipment
    2. Plumbing
    3. Electric
    4. Pool Structure
    5. Decking surfaces
    6. Tile
    7. Interior

    Q: Non-Pool Related Warranties

    Non-Pool Related Warranties such as, but not limited to the following, will begin when theseproducts are substantially completed but no sooner than the day of startup.

    • Casitas
    • Ramadas
    • Pergolas
    • Cal Shade or other aluminum structures
    • Landscape or Softscape, to include:
      • Masonry Structures
      • Outdoor Appliances
      • landscape lighting
      • irrigation
      • Plants or Trees

    Owner's Manual

    Download

    New Pool Warranty

    Download

    Remodel Warranty

    Download

    Landscape Warranty

    Download

    Maxflo VS Owners Manual

    Download

    TriStar VS 950 Omni

    Download

    TriStar VS 900 Omni

    Download

    TriStar VS 950

    Download

    TriStar VS 900

    Download

    HydraPure

    Download

    Micro Star Clear

    Download

    HCF Series Cartridge Filter - 700 sq ft

    Download

    SwimClear Multi-Element Cartridge Filter 525 Sq.Ft

    Download

    SwimClear Multi-Element Cartridge Filter 425 Sq.Ft

    Download

    ProGrid DE Filter 72 sq.ft.

    Download

    ProGrid DE Filter 48 sq.ft.

    Download

    DEP Series Pleated Element DE Filter 85 & 100 Sq. Ft.

    Download

    OmniPL Troubleshooting Guide

    Download

    OmniLogic Quick Reference Guide

    Download

    Omni Logic HL Series Operation Manual

    Download

    Omni Logic HL Base Operation Manual

    Download

    Q: Hayward Pool Products Firmware

    You can view and download the latest Hayward firmware updates on their page at https://hayward.com/support/resources/firmware

    Universal ColorLogic & CrystaLogic Quick Reference Guide

    Download

    Universal ColorLogic Troubleshooting Guide

    Download

    ColorLogic Owners Manual

    Download

    Trac Vac

    Download

    Aquanaut

    Download

    Clear O3 Installation Manual

    Download

    Ultra UV2 Owner's Manual

    Download

    Paralevel Start Up Manual

    Download

    PCC 2000 Install Manual

    Download

    PV3 Install Manual

    Download

    General Watering Guidelines

    Spring
    Summer
    Fall
    Winter

    Spring

    March - May
    Types of Plants1-30 Days30-90 Days90-180 DaysEstablishedEstablished Depth
    TreesDesert Adapted3-4 Days4-5 Days5-7 Days14-30 Days24-36 inches
    High Water Use2-3 Days3-4 Days4-5 Days7-12 Days24-36 inches
    ShrubsDesert AdaptedDaily3-4 Days7-10 Days14-30 Days18-24 inches
    High Water UseDaily2-3 Days4-7 Days7-10 Days18-24 inches
    Cacti & Succulents7-14 Days14-21 Days14-21 Days21-45 Days8-12 inches
    GrassWarm Season3x DailyDaily2-6 Days4-14 Days6-10 inches
    Cool Season3x DailyDaily2-4 Days3-7 Days6-10 inches

    Summer

    May - October
    Types of Plants1-30 Days30-90 Days90-180 DaysEstablishedEstablished Depth
    TreesDesert Adapted2-3 Days3-4 Days4-7 Days7-21 Days24-36 inches
    High Water Use1-2 Days2-4 Days3-7 Days7-10 Days24-36 inches
    ShrubsDesert AdaptedDaily2-3 Days3-7 Days7-21 Days18-24 inches
    High Water UseDaily1-2 Days1-3 Days5-7 Days18-24 inches
    Cacti & Succulents7-14 Days7-14 Days7-14 Days14-30 Days8-12 inches
    GrassWarm Season3x DailyDaily2-3 Days3-6 Days6-10 inches
    Cool SeasonN/AN/AN/AN/A6-10 inches

    Fall

    October - December
    Types of Plants1-30 Days30-90 Days90-180 DaysEstablishedEstablished Depth
    TreesDesert Adapted3-4 Days4-5 Days5-7 Days14-30 Days24-36 inches
    High Water Use2-3 Days3-4 Days4-5 Days7-12 Days24-36 inches
    ShrubsDesert AdaptedDaily3-4 Days7-10 Days14-30 Days18-24 inches
    High Water UseDaily2-3 Days4-7 Days7-10 Days18-24 inches
    Cacti & Succulents7-14 Days14-21 Days14-21 Days21-45 Days8-12 inches
    GrassWarm Season3x DailyDaily2-6 Days6-21 Days6-10 inches
    Cool Season3x DailyDaily2-4 Days3-10 Days6-10 inches

    Winter

    December - March
    Types of Plants1-30 Days30-90 Days90-180 DaysEstablishedEstablished Depth
    TreesDesert Adapted3-5 Days5-7 Days7-10 Days30-60 Days24-36 inches
    High Water Use3-4 Days4-5 Days5-10 Days14-30 Days24-36 inches
    ShrubsDesert Adapted1-2 Days2-7 Days7-14 Days30-45 Days18-24 inches
    High Water Use2-3 Days2-5 Days3-7 Days10-14 Days18-24 inches
    Cacti & Succulentsif neededif neededif neededif needed8-12 inches
    GrassWarm SeasonN/AN/AN/A15-30 Days6-10 inches
    Cool Season3x DailyDaily3-7 Days7-14 Days6-10 inches
    This schedule is only a guideline; variation in soil types and/or weather conditions may require deviation from this watering schedule. Water to the outer edge of the plant's canopy and to the depth indicated. Depths are for established plants, new plantings should be watered to the depth of the container.

    Landscape Resources


    Service Department

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    Equipment Repairs

    Skilled technicians identify and fix issues with your pool equipment, restoring it to optimal functionality. Timely repairs prevent further damage and ensure your pool operates smoothly.
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    Equipment Maintenance

    Routine maintenance services keep your pool equipment in peak condition, preventing costly breakdowns. Regular upkeep extends the life of your system and ensures efficient operation.
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    Tile Cleaning

    Tile cleaning removes dirt, calcium, and other deposits, leaving your pool looking fresh and inviting. Our process restores the original shine of your tiles without causing damage.
    The Outdoor Living Experience

    Chemical Balancing

    Proper chemical balancing maintains clean, safe, and crystal-clear water for your pool. It protects swimmers while preserving the integrity of your pool surfaces and equipment.
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    Pool Drains & Restarts

    Draining and restarting your pool is handled with care to protect your system and prepare it for optimal use. This service is ideal for seasonal upkeep or major cleaning projects.
    custom hot tub and swimming pool

    New Equipment Installs & Upgrades

    New equipment installations and upgrades improve your pool’s efficiency and performance. Choose from energy-efficient options to enhance your experience and reduce operating costs.

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    Get Your Pool Swim Ready

    12-point inspection for $250 that includes:
    1. Filter breakdown and cleaning
    2. Inspect decking and tile joints
    3. Inspect pump for operation and leaks
    4. Inspect above-ground plumbing for leaks
    5. Inspect your lighting for proper operation
    6. Inspect visible electrical for safety issues
    7. Inspect filter for proper pressure and leaks
    8. Inspect cleaning system for proper operation
    9. Inspect heater for proper operation and leaks
    10. Inspect timers for proper run time and operation
    11. Inspect sanitation equipment and water chemistry
    12. Inspect valves for proper settings, operation and leaks

    Request Service

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    See What Our Customers Are Saying

    Rochelle M.

    Rochelle M.

    California pools was the most responsive from the time I requested a quote and had great communication through to the end of the project. They had the resources needed even during the busy season and shortage of products. We love our pool and glad we chose them for our project!
    Molly L.

    Molly L.

    So far, so good with CalPools. We are grateful we are working with Paul Swirski. He has guided us through the process thus far, and has been fair, honest, and professional. We came in with a vision, but a on a budget, and Paul's experience has helped us design an amazing pool for our new house. We will continue to update as the construction phase begins, but three cheers for Paul!
    Richard L.

    Richard L.

    TOP NOTCH IN EVERY WAY My HAYWARD POOL PUMP failed out-of-warranty and CALPOOL assisted in getting it replaced by HAYWARD and then installed the PUMP at-no-cost; even though they were under no obligation to do so. Leslie was incredibly helpful and had the replacement pump installed the day after the PUMP arrived at my residence from Hayward. I recommend CALPOOL without reservation. Rick D. Lucas-MacGibbon Mountain Bridge Mesa, AZ
    Carlos D.

    Carlos D.

    We are first time pool owners and had our first pool completed about a couple months ago and from the get-go we knew that Calpools AZ was our right pool builder choice. Mike L was so patient and helpful when we were selecting the finishing and layout of our pool. Our construction manager was Howard-what a nice and knowledgeable man, he walked us through the entire build process and kept us informed throughout the 8 weeks it took them to complete the pool. Last but not least, Marcee Walker, the superb customer service she provided us with was something you expect but rarely received. Anytime we asked for status she always responded promptly and if we had any concerns or reported any issues, she always responded with "we'll gladly take care of that for you right away". If you are looking for a pool builder, we would strongly recommend Calpools AZ, you will not regret it. Thanks again, we are truly enjoying and loving our new pool. The Delgadillos
    SR HG

    SR HG

    We had a spool remodel done last year! Cody, our remodel designer was wonderful to work with. He was personable and explained the process of our remodel! He was always available via text, email or phone call to answer any questions or address any concerns. He truly cared about our remodel! Stephanie was fantastic as a scheduler…she was also great with communication via phone or the portal … she kept things moving, not an easy job! Eric stepped in as project manager mid remodel and was also very helpful in checking on the job and keeping us informed! Noah has been terrific too…answering any questions we have about warranty! We’ve been very happy with CPL…they were the original builders of our spool almost 20 years ago, and now our remodel! It’s been a pleasure working with them!
    Louise G.

    Louise G.

    We are extremely pleased with our California pool and the professionalism shown by their staff. From start to finish the pool was completed within two months. Special thanks to Ron, Shawn and Marcee for their dedicated attention. We are new to Arizona and this is our first pool. We looked at many different companies but California Pool impressed us with their knowledge and personal service. We made the right choice! Thanks, The Grassi's
    Charles C.

    Charles C.

    My project was medium sized, I guess, based on the different options that we originally discussed vs. what we ended up getting, which was a design for my entire empty backyard that included a pool, spa, fire pit, gas grilling island, artificial turf, pavers, and landscaping plants, trees, and the like. The project was divided into phases to allow us to get the grilling island and artificial turf at a later time, while having the necessary electrical and gas connections installed in the correct location, while the plumbing for the pool and spa where being done prior to putting down the pavers. When deciding on a company for our backyard project, we talked to several companies. Robby S. met with us, after hours on a few occasions to accommodate our schedules, and designed a very nice backyard. This accommodation was one of the deciding factors on choosing CPL. The communication of the status of the project was pretty good. Theresa G. sent e-mails detailing the schedule, which was spot on for the most part and updated as needed. When I (or my wife) had questions or issues, they were answered/resolved immediately, even after the project was completed. Thanks Robby, Duane, and Theresa! The construction manager, Duane Y., is awesome! He is very responsive, in that everytime I called or e-mailed him with a question or issue, he showed up at my house the next morning to make sure it was resolved. When filling my pool, Duane noticed that I had two hoses connected together. He reconfigured them so that they filled the pool twice as fast. The pool startup guy, Ryan, I believe, was very patient with us when training us during the pool start up and optimization. The construction crew did really nice and efficient work. They also kept the place tidy during construction and worked quickly. I'm really happy with the work that was done on my backyard transformation design, pool, spa, fire pit, and pavers by CPL. I would definitely recommend them to anyone looking to get a pool or transform your backyard, as I did.
    Arlene A.

    Arlene A.

    I am in love with my new backyard... and CA Pools and Landscaping! From complete dirt (litterally) to a colorful masterpiece! Who would have thought that some trees, plants, lighting and turf would make me want to hang out in 100 (plus) degree weather. The entire job took two days. The crews were in and out and were very respectful and clean. I would highly recommend CA Pools not only for your pool, but for your landscaping remodeling needs!
    Tysha K

    Tysha K

    California Pools did an amazing job with our backyard! Everyone we came in contact with was amazing and so professional! It was also completed so quick!! We were very impressed!! Special shout out to Myra during the dig, that part is one of the most stressful and she was awesome. Also Sara D, was The ABSOLUTE BEST!! She was on top of everything all the time and made sure the experience was awesome! Cammy stepped in and helped as well and was great! And our project Supervisor Jordan was amazing!! He was always on top of everything, explaining in detail anything we didn’t understand and making sure our project turned out the exact way we wanted. This team was excellent!!
    Jim L.

    Jim L.

    California Pools did an excellent job on our pool remodel all steps were handled professionally. From the start with Kyle through completion with Ernie, great people to work with. Their subcontractors were professional and helpful.
    Monika G.

    Monika G.

    Our pool remodel went very smoothly thanks to everyone at California Pools. From Les, who was our Project Manager to Rick our Construction Manager and Sara our Scheduling Manager-we always knew what to expect. Les explained the entire process to us. Rick was always available to check on how things were progressing and answer any questions. Sara was great-always available and keeping us updated on when different crews were coming out. California Pools is great at keeping the client in the loop of what's going on. We are so happy with how our pool remodel has turned out. They did a terrific job. California Pools was recommended to us by a family member and we would definitely recommend California Pools to any of our friends or family.
    Jeff R.

    Jeff R.

    They did a great job. From designing the yard to the final touch up at completion. We had a pool, a spa, a bbq and a fire pit built Every little change that was needed was done quickly and without question. They were always very receptive to our needs. Christian Pierre was great at overall coordination, Dylan King was great as overall project supervisor.
    Art Maese

    Art Maese

    California Pools is hands down the best pool builder in the Valley. Competitive pricing, reasonable construction duration, top contractors and professional supervision.Design went easily and quickly with changes along the way met with a “no problem”attitude. Our construction Superintendent Adam Redding was on top of every process along the way, was very responsive to any and all questions and or concerns. I’m a 100% satisfied customer, thank you!
    Melissa K.

    Melissa K.

    California Pools is an absolute amazing company to work with. We met with many different companies to build our ideal pool. From the first meeting with Christopher Robinson, we knew this company was special. Chris listened to exactly what we wanted and made a computer image of our vision within 15 minutes. It was exactly what we had described!! Our Construction Managers Jordan and Steve were great people to work with. They kept us updated and on schedule. If something changed, they would contact us immediately with updates. Karl our Hardscape Manager was also on top of everything. He took every concern we had and made them right. We have heard horror stories of people building pools and things going wrong, not with this company. They were amazing!! We can not recommend CA Pools enough. Thank you CA Pools for making our dream backyard a reality!!!
    Thorsten F.

    Thorsten F.

    California pools was great from the very beginning. My project manager Cody Risdon was extremely knowledgeable, personable, courteous and professional. They didn't cut any corners. They were extremely efficient and realistic in the expectactions and price. The final product turned out better than what I expected. Sara Dougan, Victoria Collins and Danielle DeMiguel were each assigned to manage a different aspect of my project to ensure efficiency, timeliness and quality. And I tell you what; they will treat you like family. I was completely at ease with each step of the project thanks to their dedication to the project and desire to make things right. They took the time to send my wife flowers when they found out my she just gave birth! Michael Moore was the construction supervisor and he was there at every step ensuring the project had the highest quality work. He told crews to redo countless small details that most people would overlook. He came to the job site several times a week to make sure things were done right. He kept an open dialogue and promptly responded to any concerns I had or corrections I requested. California Pools is a top notch company who has been around longer than most. They are more concerned with producing a quality product than earning a cheap buck. I honestly couldn't be happier with these guys, and I would trust them without reserve.
    Daniel Peyton

    Daniel Peyton

    Our experience was excellent with California Pools and Landscape. We met with Steve R the project manager at the Chandler office. Steve was helpful and knowledgeable. In a 1 hour appointment we had a design we could see and a price to perform the work. The design/discovery session was very helpful as several of the ideas and materials Steve presented we had never seen and would not have known were options. We informed Steve that the most important aspect to us was a quality, safe, quick turnaround. Steve moved the process through design and permitting quick (our project was a landscape project no pool) within three weeks of our appointment Jamin W had his crew on site performing work. The crew showed up everyday and cleaned up at the end of their workday. I actually never saw or met the crew. Had I not looked in the backyard I would have never known they were there. California Pools and Landscape had the job substantially complete in just over a week (some minor asthetic items took a bit longer but we're not critical to our project and were not a huge concern.). After they completed the project Luis came by to walk the quality and perform an owner training. The one negative is the payment process. You must make most of the payments (significant amounts​) prior to the work being performed. If you want to pay on a credit card there is a 3% fee which adds up. We were very nervous about paying before the work was complete. We called Steve to talk through this and he assured us they were not the type to run with your money. California Pools did not let us down and is a trust worthy company that holds up their end of the bargain. The bottom line you will pay a little more going through California Pools, but you will get a well planned design, a safe professional crew and a project that looks amazing.
    Deanna L.

    Deanna L.

    Grace Johnson with California Pools has been an amazing support through our initial process for financing. David Craw, our project manager, has also been outstanding and we are excited for our new pool and backyard!!!
    Stan Chaput

    Stan Chaput

    I wish to express my thanks and gratitude for the service quality I experienced from dealing with California Pools and especially Leslie Gallegos and to Todd the Technichan. Their efforts in response, communication and professional repair are commendable. My compliments to the company, and these two individuals who represent the company.
    Debbie H.

    Debbie H.

    so far California pools and their employees have been great. Their customer service has been exceptional.I will update once it has been completed.
    Patricia V.

    Patricia V.

    CAL Pools is super on customer service. When we have a question on how to operate our pool filter, or getting that light fixture back on etc. you send an email and they get back to you with tips, saving on setting up unnecessary service calls. I told my husband -lets shoot them an email and see if they have an answer and they always do! Thank you Cari@calpoools.
    Colleen B.

    Colleen B.

    California Pools are an EXCELLENT pool builder!!! November 2014 we put in our 3rd pool and backyard with them since our first in 1996!!! We have used them 3 times because they build GORGEOUS pools and backyards!!! They are VERY TALENTED, EFFICIENT AND THEY STAND BEHIND THEIR VERY HIGH END QUILTY WORKMANSHIP!!!! We have had minor cosmetic issues with our pool but MICHELE GARCIA in their Warranty Department is FANTASTIC!!!! She responds IMMEDIATELY to Warranty Requests and gets the guys right out to your house to do whatever has to be done to make your pool/backyard "perfect!!" IT IS SO REFRESHING to work with such a FRIENDLY, PROFESSIONAL AND VERY EFFICIENT person when you need a warranty issue taken care of!!! We can NOT say enough GREAT things about CA POOLS...from the initial meeting with TIM who designed our pool to Laurie who helped us pick out everything to Michele Garcia who has addressed any warranty requests we have emailed to her VERY PROMPTLY AND WITH SUCH CARING!!!
    Jeanne Franco

    Jeanne Franco

    I love my California pool. I’ve had it for almost three years, and any time I have an issue the staff at California Pools take care of it immediately. The staff truly cares about their customers and their product. If you let California Pools build a pool for you, you won’t be disappointed.
    Suzanne P.

    Suzanne P.

    Tiffany with CA Pools and Landscaping was a huge help with getting us setup on the portal!!! Thanks so much for your patience with all of my questions!
    David H.

    David H.

    It took a while with Covid and supply chain issues but the people and quality of work is very good
    Ryan B.

    Ryan B.

    My pool and backyard construction was just recently completed. From start to finish, California Pools & Landscape handled the supply chain and labor issues professionally. Almost everything is handled through an app (communications with scheduling, installation dates, etc.) so you don't have to spend endless hours emailing or calling to ask "what's next?". My project manager/designer was Cody Risdon who did an absolutely amazing job incorporating everything I asked. He was knowledgeable, courteous and incredibly professional. Sara handled all of the scheduling and a lot of the communications on when certain portions of the project were to be installed. She was (and still is) on top of everything. She responded efficiently and made the process easier. My construction manager Duane has also been great. As with any new construction, we do a punchout walkthrough when almost everything is complete to make any adjustments. Duane has been on top of everything that I have asked. While the process was long, the team at Cal made it easier. I'm thrilled with my yard, and can't recommend CPL enough. Thank you all!
    Michael C.

    Michael C.

    I met with California Pools right after signing for my new build in 2021. Unfortunately, I didn't realize that it was going to take almost two years to finish the house. California Pools was awesome and patient with me the whole way. Once the new house was ready, California Pools was on-site the day after closing to start the process. Jordan Thrasher and Sara Dougan were wonderful to work with. Jordan answered every little question I had along the way. Sara was on top of scheduling to let me know when to expect people to be on-site and to handle other little emergencies along the way. I didn't expect that we were going to be able to use our pool this summer, but Jordan and team had the pool ready and gave the blessing to fill it by mid-June. My family absolutely loved having our pool and we made constant use of it. I can't thank California Pools, Jordan, and Sara enough for their efforts.
    Eric Auxier

    Eric Auxier

    Can't say enough about California Pools and Landscape. Working with design planner Paul and construction manager Matt was courteous and professional from start to finish. Everything was laid out in advance, no surprises, proceeded like clockwork. When inevitable issues arose, we worked through several design changes, all without headache. Surprisingly, they even went above and beyond at times, exceeding even our high expectations. Today, we can't believe the paradise we live in, thanks to California Pools and Landscape!
    Troy Glover

    Troy Glover

    When we first selected California Pools, we were extremely happy with the service and attention to detail. The end product was perfect! We recently had a need to engage with California Pool for some work that is within warranty and a item outside of warranty. And they immediately stepped up and sent out technicians and the communication was very consistent as they kept me informed throughout. From start to finish, California pools stepped up and delivered. We sincerely appreciate the support from the team, especially Leslie and Cari for their terrific coordination!!
    Patrick B.

    Patrick B.

    I had the pleasure of working with Sara Dougan during the construction of our pool, Sara was always communicating and was our advocate which was very helpful during the stress of building a pool during the complications of Covid related issues, delays, selections etc.
    Kaio A.

    Kaio A.

    our experienced with California Pool and Landscape was very enjoyable. Paul Swirski was the Designer and he made our selections such an easy process, mainly because of his knowledge and experience of many years helped a lot for us to complete our project. Definitely will recommend this company to any one looking for a pool project. Leah Ahhing